End User Licence Agreement

1. Acceptance and incorporation of Platform Subscription Terms

This End User Licence Agreement (“EULA”) is a legal agreement between you (or the business entity you represent) and SaaS Global Pte Ltd (UEN 202322132C) (“DCRM”, “we”, “us”, “our”), governing your licence to use the DCRM software platform (the “Platform”).

By activating an account, clicking “I agree”, or otherwise using the Platform, you accept the terms of this EULA and confirm that you have read and agree to the DCRM Platform Subscription Terms as currently published at dcrm.io/platform-subscription-terms (the “Platform Subscription Terms”), the DCRM Privacy Policy, the DCRM Data Processing Agreement, and the DCRM Cookies Policy, each of which is incorporated into this EULA by reference and forms part of the agreement between you and DCRM (together, the “Agreement”).

The Platform Subscription Terms govern commercial matters including fees, payment, liability, termination, warranties, and disputes. This EULA governs the software licence grant and your specific obligations as a licensee. Where there is a conflict between this EULA and the Platform Subscription Terms, the Platform Subscription Terms prevail.

2. Licence grant

Subject to the terms of this EULA and the Platform Subscription Terms, and subject to payment of the applicable fees, DCRM grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to:

• access and use the Platform for your own internal business purposes during the term of your subscription;
• create and manage sub-accounts for your authorised employees, agents, and customers, subject to clause 10; and
• access and use any Snapshots, templates, or automation structures made available to you through the Platform, subject to the restrictions in clause 12.

This licence does not include the right to resell, sublicence, transfer, or provide third-party access to the Platform except as expressly permitted by DCRM in writing. The licence terminates automatically on any breach of this EULA or the Platform Subscription Terms.

3. Age and account ownership

You must be at least 18 years old to use the Platform. By accepting this EULA, you confirm that you meet this requirement.

The account owner is the individual who accepts this EULA, unless they are acting on behalf of a business entity, in which case the entity is the account owner. By accepting on behalf of a business, you represent and warrant that you have the legal authority to bind that entity to this EULA and the Platform Subscription Terms.

4. Intended use, compliance, and regulated users

You and your authorised users may use the Platform only for its intended, lawful purposes and in accordance with this EULA and the Platform Subscription Terms. You are fully responsible for your own actions and for the actions of your employees, agents, contractors, and customers who access the Platform through your account.

You must:

• maintain in effect all licences, permissions, authorisations, consents, and permits necessary to carry out your obligations under this EULA and the Platform Subscription Terms;
• provide this EULA and the Platform Subscription Terms to your employees, agents, and customers and confirm that all such persons understand they are subject to these terms;
• provide reasonable cooperation to DCRM, law enforcement, regulators, or telecommunications providers regarding information requests where legally required to do so; and
• not misrepresent the Platform or its capabilities to any third party.

5. Login credentials and security

You are responsible for maintaining the confidentiality of your login credentials and for all uses of your account, whether authorised by you or not. You agree to:

• use strong, unique passwords and enable two-factor authentication where available;
• not share login credentials with any person who is not an authorised user of your account; and
• notify DCRM immediately at eric@dcrm.io if you become aware of any unauthorised access to or use of your account.

DCRM reserves the right to disable login credentials at any time in its sole discretion where it reasonably suspects a security risk or a violation of this EULA or the Platform Subscription Terms.

6. Communication services and user obligations

DCRM provides communication tools (SMS, MMS, email, voice) as a technology platform only. You are exclusively responsible for:

• ensuring every communication you send through the Platform complies with all applicable laws in the recipient’s jurisdiction, including Australia’s Spam Act 2003 (Cth), the US Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act, Singapore’s Spam Control Act 2007, and all other applicable anti-spam and telecommunications laws;
• obtaining and maintaining valid, documented consents and opt-ins from all recipients before sending any commercial or marketing communication;
• honouring all opt-out and unsubscribe requests promptly; and
• ensuring the content of all communications is lawful, accurate, and not misleading.

7. Third-party APIs and integration risk

You acknowledge and accept that the Platform is built on and operated through Go High Level (GHL) infrastructure and integrates with third-party APIs including Google, Meta, OpenAI, and telecommunications carriers (collectively, “Third-Party APIs”). You accept that:

• Third-Party APIs are operated by independent parties over whom DCRM has no control and for whose acts or omissions DCRM is not liable;
• Third-Party APIs may be modified, deprecated, rate-limited, suspended, or discontinued at any time without notice to DCRM or to you, which may cause features of the Platform to degrade or become unavailable;
• pricing changes, policy changes, or outages by Third-Party API providers are outside DCRM’s control and do not constitute a breach of this EULA or the Platform Subscription Terms by DCRM;
• any work required to repair or adapt the Platform following a breaking change to a Third-Party API is outside the scope of your subscription and may attract additional fees; and
• DCRM is not liable for any loss or disruption caused by Third-Party API failures, outages, or changes, including those caused by GHL, Google, Meta, OpenAI, or any telecommunications carrier.

In the event of a Platform Dependency Event (as defined in the Platform Subscription Terms), DCRM will use reasonable endeavours to notify you and restore or migrate affected functionality within 90 days.

8. AI features and output risk

The Platform may include features powered by artificial intelligence or machine learning tools provided by third parties, including OpenAI. By using any AI-powered feature, you accept that:

• AI-generated outputs, including text, summaries, voice responses, and recommendations, may be inaccurate, incomplete, biased, or unsuitable for your intended purpose (“hallucination”);
• you are solely responsible for reviewing, approving, fact-checking, and validating all AI-generated content before use, publication, communication, or reliance upon it;
• DCRM does not guarantee the accuracy, completeness, legality, or fitness for purpose of any AI-generated output;
• AI providers may change their models, capabilities, pricing, or availability at any time, which may affect or remove AI features within the Platform without notice; and
• using AI-generated content for any regulated purpose is governed by clause 4 and is your sole responsibility.

9. Call recording and transcription

The Platform provides tools for recording and transcribing voice calls. Before activating any call recording feature, you must:

• determine the legal requirements for call recording consent in each jurisdiction where you or your contacts are located, including state-by-state and territory-by-territory differences within Australia and the United States;
• provide all legally required notices to all parties to a call (for example, “this call may be recorded”); and
• obtain all necessary consents from all call participants where required by law.

Call transcriptions generated by AI tools are subject to the limitations in clause 8 and must be reviewed for accuracy before use.

10. Privacy and data obligations

By using the Platform, you consent to DCRM’s handling of personal data in accordance with the DCRM Privacy Policy and the DCRM Data Processing Agreement, both incorporated by reference.

You are responsible for:

• ensuring you have a lawful basis under applicable privacy law for all personal data you collect, upload, or process through the Platform;
• obtaining all required consents from your customers before processing their personal data through the Platform;
• maintaining your own privacy policy that provides your customers with a level of protection at least equal to that provided by DCRM; and
• notifying DCRM promptly if you become aware of any unauthorised access to or loss of personal data processed through the Platform.

You indemnify DCRM against any claims arising from your failure to obtain proper consents for the personal data you process through the Platform.

11. Prohibited conduct

You must not use the Platform to:

• send unsolicited commercial communications or communications that do not comply with applicable anti-spam or telecommunications laws;
• transmit content that is unlawful, defamatory, harassing, threatening, discriminatory, obscene, or fraudulent;
• upload or process data for which you do not have the right or a lawful basis;
• attempt to gain unauthorised access to the Platform, its underlying infrastructure, or any third-party system connected to it;
• introduce viruses, malware, or any code designed to disrupt, damage, or gain unauthorised access to the Platform;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying logic of the Platform;
• use the Platform in any way that violates applicable law, regulation, or professional code of conduct; or
• engage in any activity that places an unreasonable or disproportionate load on the Platform or its infrastructure.

DCRM reserves the right to immediately terminate your licence and account for any violation of this clause, without notice and without refund.

12. Proprietary workflows, anti-cloning, and AI training prohibition

All workflows, automation structures, Snapshots, campaign logic, prompt sets, scripts, templates, dashboards, and training materials provided by DCRM through the Platform remain the exclusive property of SaaS Global Pte Ltd. You are strictly prohibited from:

• exporting, cloning, or replicating any DCRM proprietary workflow, Snapshot, prompt set, or automation structure to any platform instance or sub-account not managed by SaaS Global Pte Ltd;
• sharing DCRM proprietary structures with any competitor, third-party consultant, or agency without DCRM’s prior written consent;
• using DCRM’s proprietary structures as a basis for building similar products or services on other platforms; or
• using any of DCRM’s confidential information, platform configuration, Snapshots, automation structures, campaign logic, prompt sets, workflows, scripts, dashboards, training materials, or any data flowing through the Platform to train, fine-tune, or evaluate any artificial intelligence or machine learning model.

You acknowledge that unauthorised disclosure, misuse, cloning, or AI training use of DCRM’s proprietary materials may cause immediate and irreparable harm for which damages alone would be an inadequate remedy. DCRM may seek urgent injunctive, interlocutory, or other equitable relief in any court of competent jurisdiction, in addition to any other remedy available, without being required to post a bond or other security.

13. Audit and evidence

DCRM may rely on access logs, system metadata, communications records, platform telemetry, watermarking, file hashes, and any other reasonable forms of evidence to investigate any suspected breach of this EULA, including misuse of materials, unauthorised retention, anti-cloning breaches, or unauthorised AI training activity. On reasonable notice, you must assist with any such investigation and, where breach is found, must certify the return, deletion, or destruction of affected materials.

DCRM may also rely on the same evidence for the purposes of demonstrating compliance with this EULA in response to regulatory or law enforcement requests.

14. Licence termination

This licence is effective until terminated. Your licence terminates automatically and immediately upon:

• cancellation of your subscription by you or by DCRM;
• termination of your account by DCRM under the Platform Subscription Terms or this EULA; or
• any material breach of this EULA or the Platform Subscription Terms that is not remedied within 7 days of written notice.

Notwithstanding the cure period above, DCRM may terminate your licence and account immediately and without notice or cure period for:

• non-payment of fees as set out in the Platform Subscription Terms;
• fraud, unlawful activity, or any conduct that exposes DCRM to material legal or regulatory risk;
• any breach of clauses 11 (Prohibited Conduct) or 12 (Proprietary Workflows, Anti-Cloning, and AI Training Prohibition); or
• a security threat to the Platform or its other users.

Upon termination, your right to access and use the Platform ceases immediately. You are responsible for exporting any data you require before termination. DCRM is not liable for any loss of data or business disruption caused by termination.

Clauses that by their nature survive termination continue to apply, including clauses 6 (Communication Services), 8 (AI Features), 9 (Call Recording), 10 (Privacy and Data Obligations), 11 (Prohibited Conduct), 12 (Proprietary Workflows, Anti-Cloning, and AI Training Prohibition), 13 (Audit and Evidence), and the indemnification and liability provisions of the Platform Subscription Terms.

15. No partnership or agency

Nothing in this EULA, no use of the Platform, and no operational interaction between you and DCRM creates any partnership, joint venture, employment, fiduciary, or agency relationship between you and DCRM, or between you and any other DCRM customer or sub-account holder. You must not represent yourself as a partner, agent, or representative of DCRM or of SaaS Global Pte Ltd to any third party.

16. Governing law, injunctive relief, and consumer rights

This EULA is governed by and construed in accordance with the laws of Singapore, consistent with the governing law provisions of the Platform Subscription Terms. The dispute resolution provisions of the Platform Subscription Terms apply equally to any dispute arising under this EULA.

Nothing in this clause prevents either party from seeking urgent injunctive, interlocutory, or other equitable relief from a court of competent jurisdiction at any time, in particular to protect intellectual property rights, confidential information, Snapshots, platform configuration, or to prevent unauthorised disclosure, retention, or use of materials.

17. Updates to this EULA

This EULA may be updated from time to time. Updates to the Platform Subscription Terms (incorporated by reference) take effect in accordance with the notice provisions in those Terms. Updates to this EULA will be notified to active users with at least 30 days’ notice, with continued use of the Platform after the notice period constituting acceptance.

18. Contact

For any questions or notices relating to this EULA, please contact:

© SaaS Global Pte Ltd. All rights reserved. UEN 202322132C. Trading as DCRM.

End User Licence Agreement v1.0. Incorporates DCRM Platform Subscription Terms by reference. Governed by Singapore law.