Website Terms of Use

1. Introduction and acceptance

These Website Terms of Use (“Terms”) govern your access to and use of the DCRM marketing website at www.dcrm.io and any related subdomains (the “Website”). The Website is operated by SaaS Global Pte Ltd (UEN 202322132C), a company incorporated in Singapore (“we”, “us”, “our”). DCRM is a trading brand of SaaS Global Pte Ltd.

By accessing or using the Website, submitting an enquiry, or downloading any material, you agree to be bound by these Terms, the DCRM Privacy Policy, and the DCRM Cookies Policy. If you do not agree to these Terms, you must not use the Website.

These Terms apply to your use of the Website only. They do not govern use of the DCRM platform itself. Platform use is subject to the separate DCRM Platform Subscription Terms entered into when you create an account.

2. About us

SaaS Global Pte Ltd operates the DCRM brand, providing a CRM, automation, and communications platform to business users. We can be contacted at eric@dcrm.io.

3. The Website

The Website provides information about the DCRM platform, pricing, features, support resources, and an enquiry pathway for prospective customers. We may add, change, suspend, or remove features and content at any time without notice.

4. Eligibility

You may use the Website if you are at least 18 years of age and have the legal capacity to agree to these Terms. If you are accessing the Website on behalf of a business or organisation, you confirm that you are authorised to bind that entity to these Terms.

5. Use of the Website

5.1 Permitted use

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and view the Website and its content for your own internal business reference and to evaluate the DCRM platform.

5.2 Prohibited use

You must not, and must not permit any other person to:

• copy, download, reproduce, republish, modify, translate, distribute, sell, licence, or create derivative works from the Website or any content on it, except as expressly permitted by us in writing;
• frame, mirror, or embed the Website or its content on another site or service;
• use any automated means, including scrapers, bots, crawlers, or data mining tools, to access, monitor, or extract content from the Website, except for search engine indexing of publicly accessible pages in accordance with our robots file;
• use the Website or any content on it to train, fine-tune, or evaluate any artificial intelligence or machine learning model;
• use any content, workflow description, or feature description to build a competing product, service, or platform;
• remove or alter any copyright, trademark, or proprietary notice on the Website;
• interfere with or disrupt the Website, its security, or any servers or networks connected to it;
• attempt to gain unauthorised access to any part of the Website not made publicly available;
• impersonate any person, misrepresent your affiliation, or use the Website for any fraudulent, defamatory, or unlawful purpose; or
• use the Website in breach of any applicable law.

6. Intellectual property

All intellectual property rights in the Website and in its content, including text, graphics, images, videos, feature descriptions, workflow snapshots, automation templates, logos, design elements, and underlying code, are owned by SaaS Global Pte Ltd or our licensors. All rights are reserved.

The DCRM name, the DCRM logo, and any related branding are our trade marks, whether registered or unregistered. You must not use them without our prior written consent.

7. Your submissions

If you send us comments, questions, suggestions, feedback, or other material through the Website or by email (“Submissions”), you grant us a perpetual, irrevocable, worldwide, royalty-free, transferable, sub-licensable licence to use, reproduce, adapt, and otherwise exploit those Submissions for any purpose, including improving the DCRM platform and producing further content.

You must not send us any Submission that is unlawful, defamatory, infringing, confidential, or that contains personal information about any other person without their consent.

8. Enquiries and proposals

When you submit an enquiry, book a demo, or request a proposal through the Website, you agree that:

• any proposal, configuration outline, pricing information, workflow description, or methodology provided to you in response is the confidential intellectual property of SaaS Global Pte Ltd;
• such materials are provided for the sole purpose of evaluating whether to subscribe to the DCRM platform and may not be shared with, reproduced for, or used by any competitor or other service provider; and
• receipt of a proposal does not create any obligation on either party to proceed with a subscription.

9. Platform engagements

If you proceed to create a DCRM platform account or subscribe to the DCRM platform, your relationship with us in relation to the platform is governed by the DCRM Platform Subscription Terms, the DCRM End User Licence Agreement, the DCRM Data Processing Agreement, and the DCRM Privacy Policy, each accepted at signup.

Nothing on the Website constitutes a binding offer or guarantee of any specific platform feature, performance outcome, price, timeline, or availability. All platform engagements are subject to the Platform Subscription Terms and the payment of applicable fees.

10. Not professional advice

Content on the Website is provided for general information and promotional purposes only. It does not constitute professional advice of any kind, including marketing, legal, financial, clinical, or regulatory advice. You should obtain independent professional advice before acting on any content on the Website.

Case studies and customer results reflect the specific circumstances of individual customers and are not a guarantee of outcomes for any other customer. We make no representation that any result shown is typical or replicable.

11. Third-party platforms and dependencies

The Website may link to or embed content from third-party platforms, including video providers and social media networks. These links and embeds are provided for convenience only. We do not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party platform. Your use of any third-party platform is at your own risk and subject to its own terms.

You acknowledge that the DCRM platform itself is built on Go High Level (GHL) infrastructure and integrates with third-party application programming interfaces (APIs) and services, including Google, Meta, OpenAI, telecommunications carriers, and payment processors. The full third-party dependency disclosures applicable to the DCRM platform are set out in the DCRM Platform Subscription Terms and the DCRM Privacy Policy.

12. AI-assisted content

Some content on the Website, including written summaries, captions, and creative material, may be produced or assisted by artificial intelligence tools. While we take reasonable steps to review such content, AI-generated material can contain errors, omissions, or inaccuracies. You are responsible for verifying any information that you intend to rely on.

13. Privacy and cookies

Our collection, use, and disclosure of personal information in connection with the Website is described in the DCRM Privacy Policy. Our use of cookies and similar technologies is described in the DCRM Cookies Policy. Both documents form part of, and should be read together with, these Terms.

14. Australian Consumer Law and warranties

Certain consumer guarantees apply under the Australian Consumer Law and other consumer protection laws that cannot be excluded, restricted, or modified. Nothing in these Terms is intended to exclude, restrict, or modify those rights.

Subject to those rights, the Website and its content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including warranties of accuracy, completeness, fitness for a particular purpose, non-infringement, or uninterrupted availability. We do not warrant that the Website will be free of errors, viruses, or other harmful components.

15. Limitation of liability

To the maximum extent permitted by law, and subject to section 14:

• we will not be liable to you for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, loss of revenue, loss of data, loss of goodwill, or loss of opportunity, arising out of or in connection with your use of the Website, even if we have been advised of the possibility of such loss; and
• our total aggregate liability to you for all claims arising out of or in connection with your use of the Website, however caused, including in contract, tort (including negligence), under statute, or otherwise, is limited to AUD 100.

Liability arising from your use of the DCRM platform is governed by the limitation of liability provisions in the DCRM Platform Subscription Terms, not by this section.

16. Indemnity

You indemnify us, and our directors, officers, employees, contractors, and agents, against all loss, damage, cost, and liability (including legal costs on a full indemnity basis) arising out of or in connection with:

• your breach of these Terms;
• your misuse of the Website or any content on it; or
• your breach of any applicable law in connection with your use of the Website.

This indemnity survives the termination of these Terms.

17. Suspension of access

We may suspend or block your access to the Website at any time, with or without notice, if we reasonably consider that you have breached these Terms, that your access poses a risk to the Website or to other users, or that suspension is otherwise necessary or appropriate.

18. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on the Website with a revised effective date. Material changes will be communicated through the Website. Your continued use of the Website after changes take effect constitutes your acceptance of the updated Terms.

19. Governing law, jurisdiction, and injunctive relief

These Terms are governed by the laws of Singapore. You submit to the non-exclusive jurisdiction of the courts of Singapore for any dispute arising out of or in connection with these Terms, without prejudice to any mandatory rights you may have under the laws of your own jurisdiction.

Nothing in these Terms prevents either party from seeking urgent injunctive, interlocutory, or other equitable relief from a court of competent jurisdiction at any time, in particular to protect intellectual property rights, confidential information, or the integrity of the Website.

20. General

If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed to the extent necessary, and the remaining provisions will continue in full force and effect. Our failure to enforce any provision is not a waiver of that provision or of any other right under these Terms. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time.

Nothing in these Terms creates any partnership, agency, joint venture, employment, or fiduciary relationship between you and us.

These Terms, together with the DCRM Privacy Policy and the DCRM Cookies Policy, constitute the entire agreement between you and us in relation to your use of the Website.

21. Contact

If you have a question about these Terms, please contact us:

© SaaS Global Pte Ltd. All rights reserved. UEN 202322132C. Trading as DCRM.